We're here to help you

Have a question? We're here to help you any day of the week. You can start by consulting the questions and answers found here.

Frequently Asked Questions

Where do you deliver?

Delivery is available for the following destinations:
- France
- Germany
- United Kingdom
- United States of America
- Canada
- Australia
- New Zealand

When will I receive my order?

Delivery times are noted in the delivery section of each product page. Delivery times may change slightly during peak periods.

When will my package be shipped?

All orders undergo a preparation period before being shipped.
This preparation period can last between 24 and 72 hours.
You'll receive a confirmation email when your order is shipped.

We send orders in groups, which allows us you to benefit from free shipping and also lower product prices. 

How do I find out where my package is?

We send you an email at each important step of the delivery process, containing all the necessary details necessary for you to follow your package.

I ordered two products but only received one, why is this?

Your order may be sent in several shipments on different dates. You may therefore receive your items a few days apart.

How much time to I have to return an item?

You have 14 days from the date you receive your item to return it.
The item must be brand new, unworn, and still in its original packaging
.

How can I return an item?

You have 14 days from the date you receive your item to return it. The item must be brand new, unworn, and still in its original packaging. You are responsible for return postal charges (non-refundable).

The product must be returned to the following address:
Aux Fleurs de Marie - Le Koala
26/28 rue Berthie Albrecht
95210 SAINT-GRATIEN
FRANCE

Before returning your product, please contact our after-sales service department (contact@lekoala.fr)

Contact us

If you haven't found your answer, feel free to contact us on Facebook and we will answer as soon as possible. You can also send us an email.